Cove CX designs, fixes, and runs support operations for SaaS and e-commerce companies. Founded by operators who managed 100+ agent teams, 20,000+ monthly tickets, and the compliance work most agencies won't touch.
Book a 20-min intro call→Request an audit The audit takes one week. You keep the fix list whether or not we work together.The queue grows faster than the team. Senior people answer the same question daily. Escalations interrupt engineering. Hiring more agents just scales the chaos.
We've fixed this before. From the inside, as the people responsible for the numbers, not as consultants with a slide deck.
One week. We tear down your helpdesk, macros, knowledge base, and ticket data, then hand you a prioritized fix list. Yours to keep either way. If nothing's broken, we'll tell you that too.
→Internal and public knowledge base, SOPs, macros, escalation flows, and agent training documentation. The operating system your support team runs on for years.
→Trained agents working your queue under defined SLAs, with QA, coaching, and backup coverage built in. A support department without the management burden.
→Chargeback and dispute handling, fraud pattern detection, KYC review. Run by people who did this daily inside financial services, with documentation and audit trails that hold up under scrutiny.
→Company names are withheld out of confidentiality to former employers. Every number above is real, and we're happy to walk through exactly how each was achieved.
One week, one audit, one prioritized fix list. If we can't find anything worth fixing, you've lost nothing and learned that your ops are solid.
We've run 100+ agent teams ourselves. Most agencies sell you seats; we build the system first, then staff it.
Disputes, chargebacks, fraud, KYC. Work generalist agencies can't safely take on, handled as part of your support.
Begin with a one-week audit. Move to managed support only when we've proven value with your own ticket data.
Fastest route: grab a 20-minute slot and bring your ugliest support metric. We'll tell you what we'd fix first. No charge, no deck.
Book a 20-min intro call→ Timezone aware scheduling. Pick any slot that suits you.Three fields, one reply within 24 hours.